"Chud exceeded my expectations. When shopping for a new HVAC system, I was in a fortunate position where I did not have to get one right away. The system I had was functioning fine, it was just getting old (24+ years). I chose Chud after interviewing / getting quotes from three contractors covering three of the most well known brands of HVAC systems. All three contractors were highly rated, premier dealers for their respective brands. All three quoted me with a reasonable price range given the specifications of the system and scope of work.
My decision really hinged on my comfort level with the installer. Rich Chud provided me my estimate, and he was my point of contact throughout the sales process and installation. One thing I noticed right away about Rich is that he was able to identify issues with my existing duct work that other contractors failed to observe and/or mention. He also talked me through some of the considerations and challenges that would present themselves during the installation. I felt he wasn't just selling me a system and an installation, but rather he was looking at the whole picture. Throughout my initial meeting with Rich, I gained the impression that he was very forthright and honest in his business dealings. He did not pressure me at all, and I did not get any sort of sales guy vibe from him. He's a nuts and bolts guy who will do what he promises. After about a week of back and forth via email on the scope of work and system specs, I chose Chud for my business. I ultimately went with a 96% AFUE heater and 17 SEER AC unit based on my preferences and the rebate structure.
The installation took place over the course of two days. Chud's technicians were clean and courteous. They seemed to stay on task throughout the course of the installation (no smoke breaks, no wasting time, etc). They were flexible with their schedule to accommodate my personal plans (they worked longer on day 1 so that they would be clear of the house earlier on day 2). Rich stopped by on both days to review the work and check on my satisfaction. I was very pleased with the final results. I would recommend Chud A/C and Heating to friends, family, and neighbors.
As for the product, I am very happy with our system. Due to the late fall installation, we have not used the AC other than to test it. The outdoor unit is extremely quiet! Similarly, the fan on the heater is so quiet we rarely know the system is running (other than the warmth). We really like the iComfort thermostat. It's easy/intuitive to use and program, especially if you're even mildly proficient with a smartphone. It's probably the only thermostat I've ever taken the time to setup programs on. I like that I can control it remotely from my phone. Also, rebates from Lennox and my utility were easy to apply for through their respective websites."
North Wales, PA